Help
Short answers for the most common Notovo tasks. For anything account-specific, email support.
Add content
Record a voice note or upload a supported audio, video, or document file.
Generate results
Create a transcript, summary, mind map, quiz, flashcards, or translation.
Save or export
Keep results in your library, edit them, or export them for study and work.
Common questions
Which files work best?
Clear audio gives the best transcription quality. Android supports larger audio and video files. Web works best with audio under 20 MB.
Why did my upload fail?
Check your connection, file size, format, and available device storage. If it still fails, send support the file type, file size, and where it stopped.
How do credits work?
Credits are used when Notovo runs AI actions such as transcription, translation, summaries, quizzes, flashcards, and chat.
How do I manage my subscription?
Open Profile, then Subscription. You can review plan details, credit balance, renewal status, and cancellation options.
Can I delete my account and data?
Yes. Use the account controls in the app or contact support from the same account email so we can verify the request.
Email us with your account email, device or browser, app version, and a short description of the issue.
Contact support