Terms of Service

These Terms of Service ("Terms") form a binding agreement between you ("User", "you", "your") and Notovo ("we", "us", "our"). They govern your access to and use of the Notovo applications, websites, APIs, and related services (collectively, the "Service"). By creating an account, accessing, or using the Service you agree to be bound by these Terms.

1. Agreement to Terms

These Terms constitute the entire agreement between you and Notovo regarding the Service and supersede all prior negotiations, representations, or agreements relating to this subject matter.

2. Description of the Service

Notovo delivers cross-platform productivity tools that transform audio, video, and text into structured knowledge. The Service is available on web and mobile platforms.

Voice note capture, audio and video file processing, and speech-to-text transcription.
Multilingual voice translation and text translation.
AI-powered chat assistant with agentic capabilities, including the ability to search, create, read, update, delete, pin, archive, restore, merge, and duplicate notes on your behalf.
AI-generated summaries, mind maps, quizzes, flashcards, study guides, and actionable task extraction from your content.
AI personal memory — the assistant can remember facts you share and recall them in future conversations, at your direction.
Scheduled daily AI updates — recurring notifications on topics you choose, delivered at your preferred time.
Note reminders — one-time notifications set on specific notes.
File and folder management with search, colour-coding, and organisation tools.
Integration with third-party platforms such as Notion for workspace synchronisation.

The Service integrates with Google Firebase, Google Cloud Vertex AI (Gemini), and optional third-party platforms. Feature availability may depend on device, operating system, subscription tier, credit balance, permissions, or configuration. We may add, modify, or discontinue features at our discretion with reasonable notice.

3. Eligibility and Account Responsibilities

3.1 Age and Authority

You must be at least 13 years old (or the minimum age of digital consent in your jurisdiction) to use the Service. If you are between 13 and the age of majority in your jurisdiction, you must have your parent or guardian's consent. If you use the Service on behalf of an organisation, you confirm you have authority to bind that entity to these Terms.

3.2 Account Security

You are responsible for safeguarding your login credentials and for all activities under your account. You must notify us immediately of any unauthorised use or security breach. We are not liable for losses arising from your failure to secure your credentials.

3.3 Accurate Information

You agree to provide accurate, current, and complete information and to keep it updated. We may suspend or terminate access if we reasonably believe the information is inaccurate, incomplete, or fraudulent.

4. Your Content and Licence

4.1 Ownership

You retain all rights to audio recordings, transcripts, notes, tasks, files, folders, AI prompts, AI-generated outputs, and any other content you submit to or create within the Service ("User Content"). Notovo does not claim ownership of your User Content.

4.2 Licence to Notovo

You grant Notovo a worldwide, royalty-free, non-exclusive, revocable licence to host, process, store, reproduce, and display User Content solely to operate, maintain, improve, and provide the Service to you. This licence allows us to generate derivative outputs you request (for example summaries, mind maps, quizzes, translations, task lists, and AI chat responses). We will not commercialise, sell, or share your User Content outside the Service without your explicit consent.

4.3 AI-Assisted Actions on Your Content

The AI assistant may perform actions on your notes and content when you instruct it to do so, including creating, editing, deleting, merging, organising, and extracting tasks from notes. These actions are performed solely at your direction. You are responsible for reviewing the results of AI-assisted actions. We recommend verifying important changes before relying on them.

4.4 AI Memory

When you ask the AI assistant to "remember" information, it stores facts you provide in a persistent memory associated with your account. This data is used solely to personalise your experience in future conversations. You can view, manage, and delete stored memories at any time using in-app commands. Memories are private to your account and are not shared with other users or used for any purpose beyond your own interactions.

4.5 Responsibility for Content

You are solely responsible for User Content. You must ensure you have the necessary rights to process the content through Notovo, that the content is accurate, and that it complies with applicable laws (including recording-consent laws for voice notes). We may remove or disable access to User Content that we believe violates these Terms or the rights of others.

5. Acceptable Use

You agree not to use the Service to:

Violate any law, regulation, or third-party right (including privacy, intellectual property, and recording-consent laws).
Upload, record, or generate content that is unlawful, defamatory, obscene, hateful, harassing, exploitative, or otherwise objectionable.
Record individuals without their consent where required by law.
Attempt to manipulate, abuse, or exploit the AI assistant, credit system, or referral programmes through deception, automation, or fraudulent activity.
Use the AI assistant to generate content that impersonates real individuals, creates misleading information, or facilitates harmful activities.
Reverse engineer, decompile, or attempt to gain unauthorised access to the Service or related systems.
Introduce malware, overload or disrupt the Service, or launch automated queries that interfere with normal operation.
Circumvent credit limits, billing mechanisms, or security controls.
Impersonate others, misrepresent your identity, or use the Service for fraudulent or deceptive purposes.
Scrape, harvest, or extract data from the Service by automated means without written permission.

We may investigate violations, suspend or terminate accounts, remove content, and pursue legal remedies to protect our users and platform.

6. Credits, Subscriptions, and Payments

6.1 Credit System

Certain features consume credits. Notovo uses the following credit categories:

Subscription credits — allocated monthly based on your plan and reset each billing cycle. These do not accumulate across cycles.
Bonus credits — earned through welcome gifts, promotions, admin rewards, or other grants. These never expire.

6.2 Credit Usage

Credits are generally consumed in the following order: subscription credits first, then bonus credits. Credits have no cash value, are non-transferable, and cannot be exchanged or redeemed for currency.

6.3 Subscriptions

When you purchase a subscription you authorise Notovo (or the applicable app store or payment processor) to charge recurring fees and applicable taxes until you cancel. Subscription details, including renewal frequency, price, and credit allocation, are shown at checkout. Cancel before renewal to avoid future charges. We may add, remove, or modify plans with reasonable notice.

When you upgrade, the new plan starts after payment is confirmed and the new plan credits replace your previous subscription credits. When you downgrade, the change starts on your next billing date; you keep your current plan and subscription credits until then. Bonus and purchased credits are never affected by plan changes.

If your subscription expires, is cancelled, or is not renewed, subscription credits are forfeited. Bonus credits are preserved indefinitely.

6.4 Payments and Taxes

Payments are processed through the platform or app store from which you access the Service. You must keep payment methods valid and pay all charges incurred. Prices may exclude taxes; you are responsible for any applicable taxes. Where required, we will issue receipts or tax documentation.

6.5 Refunds

Unless required by law, all purchases are final and non-refundable. Some jurisdictions or app stores provide mandatory refund rights; follow the instructions of the platform that processed your payment or contact us with proof of purchase. We may issue goodwill credits or refunds at our discretion.

6.6 Free Tier

New users receive a one-time allocation of bonus credits upon sign-up. The free tier provides access to core features subject to available credits. No payment method is required for the free tier.

7. AI Features, Output, and Limitations

7.1 AI-Generated Content

The Service uses AI models (including Google Cloud Vertex AI / Gemini) to generate transcripts, translations, summaries, mind maps, quizzes, flashcards, study guides, chat responses, task lists, and other outputs. AI-generated content is provided for informational and productivity purposes only. Outputs may contain inaccuracies, omissions, or bias. You must review all outputs before relying on them, especially for sensitive, medical, legal, academic, financial, or professional decisions.

7.2 Agentic AI Actions

The AI assistant can perform actions on your behalf when instructed, including creating, editing, deleting, organising, and searching notes; setting and removing reminders; extracting tasks; scheduling daily updates; and managing AI memories. These actions modify your data. While the assistant is designed to confirm actions and report results accurately, you acknowledge that:

AI actions are executed based on your instructions and the assistant's interpretation of them. Misinterpretation may occur.
Deleted content may not be recoverable after permanent deletion.
You should verify important actions and maintain your own backups for critical data.
The AI assistant does not independently initiate actions — it acts only in response to your requests.

7.3 No Professional Advice

Notovo does not provide legal, medical, financial, educational, or other professional advice. The Service and AI-generated outputs are not a substitute for professional expertise tailored to your circumstances.

7.4 Daily Updates and Notifications

Scheduled daily updates are AI-generated summaries delivered at times you specify. The content is informational and may not reflect real-time data. You can pause, resume, or cancel daily updates at any time. Delivery depends on platform capabilities and notification permissions on your device.

7.5 Feedback and Improvement

If you submit suggestions, feedback, or reports, you grant Notovo a worldwide, perpetual, irrevocable, royalty-free licence to use the feedback for any purpose without obligation to you. We do not use your private User Content or AI conversations to train machine-learning models.

8. Third-Party Services and Integrations

The Service integrates with third parties such as Google Firebase, Google Cloud Vertex AI (Gemini), and Notion. Those providers have their own terms and privacy policies. By enabling an integration you authorise Notovo to exchange data with that provider as needed to deliver the functionality. You are responsible for complying with the third party's terms and may revoke access at any time through Notovo or the third-party dashboard.

The Service may contain links to third-party websites or services. We do not control, endorse, or assume responsibility for the content, privacy practices, or availability of third-party services. Your interactions with third-party services are governed by their respective terms.

9. Intellectual Property

All rights, title, and interest in the Service (excluding User Content) belong to Notovo and its licensors, including software, interfaces, designs, branding, trade names, logos, AI models' integration code, and proprietary methodologies. Unauthorised reproduction, distribution, modification, or use of our intellectual property is prohibited.

10. Privacy

Our Privacy Policy explains how we collect, use, and protect personal information. By using the Service you acknowledge that your personal information will be handled in accordance with that policy. The Privacy Policy is incorporated into these Terms by reference.

11. Service Modifications and Availability

We endeavour to maintain high availability but do not guarantee uninterrupted or error-free operation. We may suspend, modify, or limit the Service for maintenance, updates, security, legal compliance, or other reasons. We are not liable for downtime or data loss, though we will provide reasonable notice of planned maintenance and work to minimise unplanned outages.

We reserve the right to modify, update, or discontinue any feature of the Service at any time. For material changes that reduce functionality, we will provide reasonable advance notice.

12. Beta and Preview Features

We may offer features designated as "beta", "preview", "experimental", or similar labels. These features are provided as-is without any warranty, may be unstable, and may be modified or discontinued without notice. Your use of beta features is at your own risk, and feedback on such features is appreciated but not required.

13. Termination

You may stop using the Service at any time or request account deletion through in-app settings or by contacting us. We may suspend or terminate access immediately, with or without notice, if we believe you violate these Terms, pose a security risk, misuse credits, fail to pay fees, or engage in fraudulent or illegal activity.

Upon termination: (a) the licence granted in Section 4.2 ends; (b) your access to the Service ceases; (c) subscription credits are forfeited; (d) bonus credits are forfeited; (e) AI memories associated with your account are deleted; and (f) we will delete or anonymise User Content consistent with the Privacy Policy, except where retention is required by law. You may export your data before termination using in-app tools.

14. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. NOTOVO SPECIFICALLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THOSE ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, SECURE, UNINTERRUPTED, OR MEET YOUR REQUIREMENTS. AI-GENERATED OUTPUTS ARE NOT GUARANTEED TO BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOTOVO AND ITS AFFILIATES, SUPPLIERS, LICENSORS, AND PARTNERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, CONTENT, OR USE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THIS INCLUDES, WITHOUT LIMITATION, DAMAGES ARISING FROM: (A) RELIANCE ON AI-GENERATED CONTENT; (B) ACTIONS PERFORMED BY THE AI ASSISTANT ON YOUR CONTENT; (C) LOSS OF NOTES, FILES, OR DATA; (D) SERVICE INTERRUPTIONS; OR (E) UNAUTHORISED ACCESS TO YOUR ACCOUNT.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID TO NOTOVO DURING THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR FIFTY US DOLLARS (US$50), WHICHEVER IS GREATER. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO THE ABOVE MAY NOT APPLY TO YOU IN FULL.

16. Indemnification

You agree to indemnify, defend, and hold harmless Notovo and our officers, directors, employees, contractors, and agents from any claims, damages, liabilities, losses, costs, or expenses (including reasonable legal fees) arising from or related to: (a) your use or misuse of the Service; (b) your User Content; (c) your violation of these Terms; (d) your violation of applicable laws or third-party rights; or (e) actions performed by the AI assistant at your instruction.

17. Dispute Resolution

17.1 Informal Resolution

Before initiating formal proceedings, you agree to contact us at [email protected] and attempt to resolve the dispute informally within thirty (30) days.

17.2 Binding Arbitration

If informal resolution fails, any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered under the rules of the American Arbitration Association (AAA). Arbitration shall take place in Delaware, USA, or remotely at the arbitrator's discretion. The arbitrator's award is final and binding and may be entered as a judgment in any court of competent jurisdiction.

17.3 Class Action Waiver

YOU AND NOTOVO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate proceedings or preside over any form of representative or class proceeding.

17.4 Exceptions

Notwithstanding the above, either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property rights. Claims within the scope of a small claims court may be filed there. Mandatory consumer protections of your jurisdiction remain unaffected if you reside in the European Union, United Kingdom, or another jurisdiction that requires local laws to apply.

18. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to conflict of law principles. Mandatory consumer protections of your jurisdiction remain unaffected.

19. Force Majeure

Notovo shall not be liable for any failure or delay in performing obligations under these Terms caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, wars, terrorism, labour disputes, government actions, utility or internet failures, cyberattacks, or failures of third-party service providers.

20. Export Compliance

You agree to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations (EAR) maintained by the U.S. Department of Commerce. You shall not use or export the Service in any country or to any party prohibited by applicable laws.

21. General Provisions

21.1 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

21.2 Waiver

The failure of Notovo to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of Notovo.

21.3 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Notovo may assign its rights and obligations to an affiliate or successor in connection with a merger, acquisition, or sale of assets, provided the assignee agrees to honour these Terms.

21.4 Entire Agreement

These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Notovo regarding the Service and supersede all prior or contemporaneous agreements, understandings, and communications.

21.5 Notices

We may provide notices to you via email to the address associated with your account, in-app notifications, or by posting updates within the Service. You are responsible for keeping your email address current. Notices are deemed received when sent via email or when posted in-app.

22. Changes to These Terms

We may modify these Terms to reflect changes in our business, legal requirements, or service updates. For material changes we will provide at least fourteen (14) days' advance notice via email or in-app notification before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree with the changes, you must stop using the Service and may request account deletion before the changes take effect.

23. Contact

If you have questions about these Terms or the Service, contact us using the details below.

Email: [email protected]
Support: https://notovoai.com/support